Customer Service Representative

5 days ago


Singapore TRUST RECRUIT PTE. LTD. Full time

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at TRUST RECRUIT PTE. LTD. in Singapore. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring the timely resolution of customer complaints.

**Key Responsibilities:**

  • Handle customer orders for piece parts and repair units, ensuring prompt delivery and efficient turnaround times.
  • Manage Turn Around Time (TAT) for repair units, minimizing delays and maximizing customer satisfaction.
  • Monitor and follow up on sales and purchase order activities, ensuring seamless communication with internal departments.
  • Address customer complaints and provide necessary solutions to meet customer requirements, escalating complex issues to senior management if necessary.
  • Oversee retrofit and warranty administration, ensuring compliance with regulatory requirements and company policies.
  • Generate reports and perform various administrative duties, providing valuable insights to inform business decisions.
  • Act as a liaison between departments (Workshop, Logistics, QA) regarding customer orders, fostering collaboration and effective communication.
  • Fulfill "On Call" Duty (e.g., AOG) if volunteering to be on standby, demonstrating flexibility and adaptability in high-pressure situations.

**Requirements:**

  • GCE A level or Diploma in Business Administration or similar discipline, with minimum 3 years of related experience in customer service in an MNC environment.
  • IT literate, proficient in MS applications, particularly MS Excel.
  • Knowledge of BaaN software (or similar such as ERP, SAP).
  • Good communication skills (oral and written) to interact with internal and external customers.

**Estimated Salary:** SGD $45,000 - $60,000 per annum, depending on experience and qualifications.

About Us:

TRUST RECRUIT PTE. LTD. is a reputable recruitment agency committed to delivering exceptional services to clients and candidates alike. We prioritize building long-term relationships and understanding the unique needs of each client.



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