Technical Support Professional
7 days ago
About the Role
">We are looking for a Technical Support Representative to join our growing team in APAC.
This role is crucial in advancing our mission to provide world-class customer support to our clients.
You will work directly with hospitality operators across the globe to troubleshoot issues, instruct product functionality, and strategize to maximize our customers' return on investment.
This Technical Support Representative will work the following shift: Sunday - Thursday, 8:00 AM - 5:00 PM SGT.
Key Responsibilities:
- Resolving customer queries by email and phone in a prompt and efficient manner
- Providing prescriptive, thoughtful, and efficient setups and solutions
- Maintaining comprehensive knowledge of the SevenRooms platform
- Documenting problem resolution steps across all clients
- Prioritizing issues based on severity of customer impact
Requirements:
- 1+ years working in a high-leverage, customer-facing support role or strategic account management role
- Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
- Outstanding written and oral communication
- Comfortable working in a fast-paced startup environment
- Proven track record in building positive relationships with clients
- Strong analytical, critical thinking, and problem-solving abilities
What We Offer:
- A fresh start with a flexible and independent working schedule
- Equitable compensation packages based on external market data
- Comprehensive benefits package including medical coverage, life insurance, and pension plan
- Employee programs and recognition through Roomie's Choice and Core Value Awards
- Opportunities for training and professional development
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