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Technical Support Professional
3 weeks ago
At Charterhouse Asia, we are seeking a skilled Technical Support Professional to join our team.
This individual will be responsible for providing Level 2 technical support and must possess a robust background in Java development.
The ideal candidate will have experience with monitoring, troubleshooting, and resolving issues in a timely manner. They will also perform detailed troubleshooting to diagnose problems, followed by thorough root cause analysis to prevent recurrence.
A key aspect of this role is collaboration with development teams to implement fixes, enhancements, and updates to applications. The successful candidate will ensure that solutions are aligned with best practices and organizational standards.
In addition, the Technical Support Professional will maintain mission-critical systems that form the backbone of the organization. They will ensure high availability and performance of these systems to meet business needs.
Maintaining detailed documentation of support activities, incidents, and resolutions is essential for this role. Regular reports and updates to stakeholders on system performance and issue resolution will also be provided.
