Application Support Excellence Leader

2 weeks ago

Singapore beBeeexcellence Full time $90,000 - $120,000
Job Title: Application Support Excellence Leader

We are seeking an experienced professional to assume the role of Application Support Lead, playing a pivotal part in ensuring the stability, performance, and reliability of our banking applications.

  • Lead the application support function for various banking systems, ensuring high availability and performance.
  • Provide expert-level troubleshooting and resolution for production issues using Java and SQL (Level 3).
  • Monitor application health, conduct root cause analysis, and implement long-term fixes and preventive measures.
  • Manage incident and problem management processes in alignment with ITIL standards and banking SLAs.
  • Collaborate with development, infrastructure, and business teams to ensure seamless support and continuous improvement of banking applications.
  • Drive automation and process optimization to enhance support efficiency and reduce manual interventions.
  • Maintain detailed support documentation, runbooks, and knowledge base articles for internal use.

Required Skills and Qualifications:

The ideal candidate will have a minimum of 10 years of experience in application development and support, with strong hands-on expertise in Java and SQL. Proven experience working in the banking or financial services domain is essential, along with knowledge of core banking systems and compliance requirements.

  • Strong analytical and problem-solving skills, with the ability to manage high-pressure production environments.
  • Experience with incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions (e.g., Splunk, AppDynamics).
  • Excellent communication and leadership skills, with the ability to mentor team members and coordinate with stakeholders.
  • Familiarity with ITIL processes and Agile methodologies is highly desirable.
  • Experience with cloud environment is a plus.

Benefits:

This role offers a unique opportunity to work with a leading banking institution, driving innovation and excellence in application support. The successful candidate will be responsible for maintaining the highest level of service delivery, while contributing to the growth and success of the organization.

Others:

Interested candidates should possess a passion for delivering exceptional customer experiences and a commitment to ongoing learning and professional development. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your latest resume for consideration.

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