Receptionist
20 hours ago
DR SEAH'S CLINIC ON 7 PTE. LTD. is seeking a highly skilled and organized Receptionist to join our team.
Key Responsibilities:- Patient Interaction and Customer Service:
- Provide a warm welcome to all visitors and patients, ensuring a comfortable and valued experience.
- Manage waiting areas efficiently, providing queue numbers and ensuring a fair and organized system.
- Answer and direct phone calls promptly and professionally, providing accurate information and assistance.
- Maintain effective communication with patients through text messaging, providing appointment reminders and updates.
- Appointment Scheduling and Management:
- Schedule appointments efficiently, considering patient preferences, doctor availability, and clinic capacity.
- Handle appointment rescheduling and cancellations professionally, ensuring timely notifications and updates.
- Utilize our established appointment reminder process to minimize missed appointments and optimize clinic efficiency.
- Administrative and Operational Tasks:
- Accurately process patient payments, ensuring correct billing and record-keeping.
- Maintain a clean, organized, and welcoming reception area, ensuring a positive patient experience.
- Manage incoming and outgoing mail/parcel, sorting and distributing correspondence as needed.
- Provide administrative support to other staff members, assisting with tasks as required.
- Maintain accurate and up-to-date patient medical records.
- Assist with inventory control of medical supplies and equipment.
- Enter patient information and other data into our clinic systems.
- O level
- Speak English and Mandarin
- Basic computer skill
- Telemarketing or Promotor skill is an advantage
Tell employers what skills you have:
- Microsoft Office
- Microsoft Excel
- Telemarketing
- Interpersonal Skills
- Inventory
- Arranging
- Data Entry
- Administrative Support
- Microsoft Word
- Customer Service
- Appointment Scheduling
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