Incident Response Specialist, Trust
2 weeks ago
We are seeking a highly skilled Incident Manager to join our Trust & Safety team in Singapore. As an Incident Manager, you will be responsible for ensuring the safety of our users on the platform by responding to varying levels of escalations.
Key Responsibilities:
- Investigate, manage, and resolve reported incidents across multiple channels for TikTok.
- Coordinate with cross-functional teams to handle and respond to crisis situations.
- Analyse incident trends, systems, and data to develop improvements to our incident processes.
- Lead cross-functional post-mortems for major incidents and produce actionable insights.
Requirements:
- Bachelor's degree or above.
- 3+ years experience in Incident, Risk, or Crisis Management roles.
- Strong interpersonal and communication skills to engage with different teams.
- Quantitative skills and a data-driven mindset.
- English proficiency is required, along with complete fluency in Vietnamese as you will be covering the Vietnamese speaking markets.
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