Alexander McQueen Team Manager, Singapore
1 month ago
Job Summary
The Alexander McQueen Team Manager will be responsible for leading a high-performing team to achieve store targets and goals. This role requires a strong focus on people management and development, with a passion for delivering exceptional client experiences.
Key Responsibilities
- Develop and implement business plans to drive store performance and exceed financial targets
- Lead and inspire the team to deliver exceptional client experiences and drive sales growth
- Collaborate with the Store Manager to represent the company in the local market and identify opportunities to increase foot traffic and attract new clients
- Monitor team performance and proactively propose action plans to reach targets
- Ensure team members develop a full product knowledge through specific training and stay aware of market trends and competitors
- Collaborate with local and regional corporate functions to maximize sales in line with House guidelines
Client Experience
- Lead and inspire the team to execute superior client experiences on the shop floor and during client appointments
- Develop a client engagement mindset to build long-lasting relationships with clients
- Lead the execution of clientelling activities with the store team and develop actions and initiatives to reach goals and KPIs
- Proactively manage customer complaints to maintain positive client relationships
- Ensure team members are aware of Omni Channel and coach and support them in using digital tools to improve client relationships and achieve business objectives
Team Leadership
- Promote a positive and professional team environment that fosters trust, respect, and superior performance standards
- Empower team members to be the best versions of themselves and promote team spirit through effective communication
- Encourage the exchange of information within the team and develop morning briefings on specific topics
- Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging
- Conduct regular performance conversations with the team to discuss results and develop action plans
- Train and inspire the team on product knowledge, sales techniques, client services, and company policies and procedures
- Identify talents within the team to propose for internal development opportunities and guarantee team development through coaching and follow-ups on individual action plans
Requirements
- Demonstrate the desired Alexander McQueen behaviors
- Significant team sales management experience in retail, luxury retail, or service-related industries
- Proven ability to drive store performance and commercial awareness
- Coaching and development skills, strong analytical skills, and entrepreneurial spirit
- Strong budget management experience, verbal and written communication skills, and excellent organizational skills
- Confidence in public speaking and engaging with external stakeholders, ability to manage competing priorities in a fast-paced environment, and flexibility to work a retail schedule
- Ability to effectively create, manage, and adhere to deadlines, be mobile for extended periods, and have a passion for the fashion industry
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