Capella Singapore Executive

1 month ago


Singapur, Singapore Capella Singapore Full time
Job Title: Capella Connects Executive

Capella Singapore is seeking a highly skilled and experienced Capella Connects Executive to join our team. The successful candidate will be responsible for handling guest enquiries, taking in-room dining orders, and making dining reservations through phone calls, emails, and guest messaging hub.

Key Responsibilities:

  • Provide exceptional customer service to guests, anticipating and recognizing their individual needs.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, and directions.
  • Process in-room dining food orders with accuracy and efficiency.
  • Input and access data in computer systems with accuracy and efficiency.
  • Communicate pertinent guest information to designated departments and personnel.
  • Promote hotel marketing programs.

Hotel Reservations:

  • Process reservations by email, telephone, central reservation systems referral, or from the sales/catering office, other hotel departments, and travel agents.
  • Prepare letters of confirmation.
  • Process cancellations and modifications promptly.
  • Process and monitor advance deposits/prepayment on reservations.
  • Enter all room sales booking on a timely basis.

Talent Profile:

  • Minimum Diploma in Hotel Management or equivalent.
  • Minimum 1 year of experience in a similar capacity.
  • Knowledge of hotel property management systems, as well as extranets and central reservations systems, and their functionalities.

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