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About Singtel
Singtel is a leading telecommunications company that is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers.
Our Vision
We strive to create a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We believe in a fair, performance-based work culture that is diverse, inclusive and collaborative.
Job Summary
We are seeking a highly motivated and skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for conducting site surveys and visits to understand customer needs and existing infrastructure, proposing tailored solutions encompassing connectivity (e.g., wired, fiber, wireless) and services (e.g., broadband, TV, voice, home automation, security) that meet customer requirements.
Key Responsibilities
- Conduct site surveys and visits to understand customer needs and existing infrastructure, proposing tailored solutions encompassing connectivity (e.g., wired, fiber, wireless) and services (e.g., broadband, TV, voice, home automation, security) that meet customer requirements.
- Source and identify partner solutions and services that align with customer needs.
- Prepare accurate quotations and collaborate with partners to schedule project activities, ensuring efficient resource allocation and timely completion.
- Monitor project progress to ensure deadlines are met, proactively making adjustments to maintain timelines.
- Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.
- Attend onsite to resolve customer technical faults, coordinating with stakeholders if resolution is not possible onsite to ensure timely resolution within agreed timelines.
- Share root causes and recommend best practices and preventive measures for resolved issues.
- Act as the Single Point of Contact (SPOC) for VVIPs, managing their queries or fault reporting with tact, empathy, and professionalism.
- Prioritize and respond to technical faults within 2 hours for higher priority segments during office hours, acting as a 24/7 service concierge for high-value segment customers.
- Conduct extensive testing, compile detailed analysis reports on newly introduced equipment, products, and services, defining technical specifications, and facilitating technical competency assessments for partner field engineers to maintain high standards.
Requirements
- Diploma in Electronics Engineering, Telecommunications, or a related field.
- Open to fresh graduates.
- Preferably with 1 year of Field Engineer experience in Telecommunications and a Class 3 driving license.
- Good understanding of the technical knowledge in data communication (wired, wireless), internet security and home automation.
- Excellent communication skills across all levels.
- Capable of managing multiple projects simultaneously.
- Proficient in Microsoft Office applications (Word, PowerPoint, Excel, etc.).
- Excellent analytical and ability to persuade others to change existing practices.
- Available to work non-office hours for network incident support and restoration.
- Highly motivated with the ability to work independently under pressure.
