Lead Team Performance Director

6 days ago

Singapore beBeeService Full time $80,000 - $120,000
Job Title

The Customer Service Team Manager will lead the team in Asia-Pacific Region and ensure they operate according to corporate policies, International regulations and compliance.

  • Provide leadership to the team and meet corporate and departmental strategic objectives
  • Establish goals and monitor performance achievement through performance reviews
  • Manage and distribute team workload and support business contingency planning
  • Mentor, coach and empower team members and promote teamwork
  • Support team to remove barriers, resolve conflicts and drive for accountability
  • Communicate, review and monitor team members' performance to established metrics, policies, procedures and goals to meet department and company strategies
  • Ensure a safe, compliant and ethical working environment for the team
  • Ensure team members are well-trained according to standard operating procedures, department compliance and work requirements
Specific Responsibilities:
  • Implement the Standard Operating Procedure for the Order to Cash process in APAC
  • Awareness and situational involvement in order management issues; be the point of contact for Order management issues and escalated matters
  • Ensure compliance to SOP by establishing guidelines and frameworks for the team
  • Support Customer Service and Sales Team on the monthly/quarterly billing timeframe
  • Analyse and identify roots cause of process deficiency and brainstorm solutions to bridge gaps and limit risks in the processes
  • Reporting and update of Order to Cash status and progress to stakeholders
Required Skills and Qualifications
  • Rlevant Bachelor's degree or equivalent with 6-10 years of similar experience
  • At least 2-3 years of supervisory experience and track record to manage a team of 5
  • Experienced in SAP SD module with Knowledge on Order Management and Consignment Business (Knowledge on Letter of Credit will be an advantage)
  • High level of integrity and able to work under stress and deliver within work schedules
  • Good Interpersonal skills to build rapport across different functions and support to the team
  • Meticulous to details and well organized routines
  • Self motivated/driven individual who takes initiatives to engage and solve and close the gaps/issues
  • Good command of English and skilled at delivering the message to audience
  • Problem identification and solutioning and support for brainstorming and decision making
Benefits

This role offers a challenging and rewarding opportunity to grow your career and contribute to the success of our team.

Others

We are an equal opportunities employer and welcome applications from diverse candidates.

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