Airport Operations Manager

7 days ago


Singapore SMARTE CARTE SINGAPORE PTE LTD Full time
Job Description

As the Airport Operations Manager at SMARTE CARTE SINGAPORE PTE LTD, you will be responsible for overseeing the daily operations of our baggage storage facilities across all terminals. This is a key leadership role that requires strong interpersonal and communication skills to drive sales, ensure optimal performance, and maintain high levels of customer service and security.

Key Responsibilities
  • Lead a team of 30-50 staff in daily store operations, driving sales and ensuring optimal performance.
  • Conduct daily store visits to audit operational efficiency and identify opportunities for improvement.
  • Establish, maintain, and update standard operating procedures (SOPs) and conduct internal audits to ensure compliance and adoption of best practices.
  • Handle customer inquiries, feedback, and complaints, and follow up with service recovery.
Requirements
  • Degree in Business Management or equivalent from a recognized university preferred.
  • Minimum 5 years of supervisory experience in airport terminal operations.
  • Possess excellent interpersonal, communication, and organizational skills.


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