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Client Engagement Specialist

7 days ago

Singapore Ex Group Pte. Ltd. Full time

About the Role

We are looking for a skilled and charismatic Client Engagement Specialist to lead our front-of-house operations and deliver exceptional customer experiences.

This dynamic role involves building strong relationships with our clients, understanding their needs, and providing tailored solutions to exceed their expectations.

Main Responsibilities:

Scheduling and Coordination:

Effortlessly manage multiple client appointments, balancing stylist availability and client preferences.

Ensure seamless communication with clients regarding appointment changes or cancellations.

Client Focus:

Foster a deep understanding of our clients' needs and tailor our services to meet these requirements.

Deliver outstanding customer experiences through proactive communication and personalized support.

Product Knowledge:

Showcase our diverse range of salon products and services, identifying opportunities to upsell relevant items.

Administrative Support:

Provide administrative assistance, including managing client records and inventory.