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Senior Food and Beverage Operations Manager

3 weeks ago

Singapore beBeeOperations Full time $48,000 - $72,000

Job Title: Senior Food and Beverage Operations Manager

">Job Summary:
Lead a high-performing team to deliver exceptional food and beverage services, ensuring seamless operations and outstanding customer experiences.

Responsibilities:
  • Conduct daily briefings to ensure team members receive all necessary information.
  • Supervise team members to complete tasks on time and according to standards.
  • Build strong relationships with guests, remembering individual names and preferences for personalized service.
  • Handle guest complaints and comments tactfully and efficiently.
  • Manage administration work related to cashier/bar operations and company policies.
  • Check equipment and stock levels to prevent shortages impacting operations and guest experience.
  • Maintain outlet/back of house cleanliness in compliance with F&B sanitation and hygiene rules.
  • Ensure health, safety, and security procedures are in place in the outlet.
  • Attend assigned briefings, meetings, and trainings.
  • Perform other duties as assigned by management.
  • Team Management:
    • Identify and develop team members with potential.
    • Conduct performance reviews with the team.
    • Monitor team members' appearance, attitude, and professionalism.
    • Develop, conduct, and maintain staff training programs.
    • Prepare weekly staff schedules considering anticipated business, operating needs, and service standards.
    • Conduct monthly departmental meetings to provide information, obtain feedback, and address operational issues.
  • Banquet/Events Management:
    • Ensure efficient and smooth operation of the department.
    • Assist in managing banquet/events operations, including product quality, cost controls, and overall profitability.
    • Supervise food and beverage setup and cleanup.
    • Assist in planning, organizing, and executing all banquet functions, including breakfast, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
    Requirements:
    • Minimally a Diploma/Certificate in Hospitality Management (Food & Beverage).
    • Additional certifications in Food & Beverage advantageous.
    • Well-versed in English and Mandarin, with ability to speak other languages advantageous.
    • Minimum 4 years of relevant experience in a similar capacity.
    • Proficient in MS Excel, Word, and PowerPoint.
    • Ideal candidate has proven track record in managing over 100-seater all-day dining restaurant operations.
    • Result-oriented.