HR Consultant
3 weeks ago
HSBC is seeking a highly skilled HR Advisor to join our team. As an HR Advisor, you will play a critical role in providing expert advice and guidance to employees on various HR-related matters.
Key Responsibilities
- Provide complex HR advice and guidance to employees, including Senior Executives, on various HR-related matters.
- Support the interpretation of HR policies and procedures, and provide oversight of complex events that require higher touch handling.
- Manage and coordinate support for multi-stranded enquiries, such as movers, joiners, and leavers, and provide end-to-end coordination and quality assurance of query and transaction resolution.
- Support the Change journey for People managers around various HR processes.
- Manage the end-to-end investigation process for employee grievances and misconduct.
- Act as an escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues.
- Support continuous improvement initiatives by using case and knowledge tools, working in partnership with HR Contact Centre teams to ensure efficiency and effectiveness of the Service Model.
- Advocate customer adoption of HR Systems and tools.
Requirements
- Human Resources experience gained from one or more of HR Generalist, Employee Relations, Performance & Reward, Resourcing, and/or Learning & Talent Development.
- Excellent organizational and planning skills with attention to detail.
- Sound interpersonal, communication, and stakeholder management skills.
- Well-developed analytical, problem-solving, and decision-making skills combined with influencing and negotiation skills.
- Proven ability to work well under pressure within demanding and changing timescales and deadlines.
- Sound working knowledge of HR principles and procedures.
- Strict adherence to the requirements of confidentiality, discretion, and integrity.
- A self-starter and team player with a customer-centric mindset and ability to adapt quickly in a complex environment.
About HSBC
HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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