Cloud CRM Technical Director

4 weeks ago


Singapore SEDHA CONSULTING PTE. LTD. Full time
Job Description

Sedha Consulting Pte. Ltd.

We are seeking an experienced Salesforce Technical Leader to guide our Salesforce team in designing, implementing, and optimizing CRM solutions.

This individual will be responsible for overseeing all technical aspects of our Salesforce environment, ensuring alignment with business objectives, and driving digital transformation across our organization.

Key Responsibilities:
  • Lead the development and implementation of complex Salesforce solutions, aligning with business strategies and requirements.
  • Guide, mentor, and manage a team of Salesforce developers, administrators, and analysts, fostering a collaborative and high-performance culture.
  • Design and oversee architecture for scalable Salesforce solutions, incorporating Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products as necessary.
  • Partner with cross-functional teams, including Sales, Marketing, Operations, and IT, to define requirements, solution designs, and delivery timelines.
  • Drive Salesforce best practices, including security, data integrity, and governance standards, ensuring a robust and compliant Salesforce environment.
  • Manage system integrations with Salesforce, leveraging APIs and data integration tools to streamline data flows between internal and external systems.
  • Lead end-to-end Salesforce projects, including customization, automation, testing, and deployment, ensuring timely delivery and high-quality results.
  • Identify and advocate for new Salesforce features, functionality, and third-party applications that align with business objectives.
  • Establish standards for technical documentation, change management, and user training to support scalability and ongoing Salesforce enhancements.

Estimated Salary: $120,000 - $180,000 per annum

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
  • 10+ years of experience in Salesforce development and architecture, including experience in a leadership role.
  • Salesforce certifications, such as Salesforce Certified Technical Architect (CTA), Certified Application Architect, or System Architect, are highly preferred.
  • Proficient in Apex, Visualforce, Lightning Components, and Lightning Web Components.
  • Strong understanding of CRM best practices, data management, and system integration.
  • Experience with large-scale Salesforce implementations, including multi-cloud environments (Sales, Service, Marketing Cloud).
  • Knowledge of data integration tools (e.g., MuleSoft, Informatica) and REST/SOAP APIs.
  • Excellent project management skills, with the ability to prioritize and manage multiple projects in a fast-paced environment.
  • Strong problem-solving skills, with the ability to troubleshoot complex issues and deliver scalable solutions.
  • Excellent communication skills, capable of articulating technical information to non-technical stakeholders and aligning project goals with business objectives.


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