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Supply Chain Quality Manager

1 week ago

Singapore SHOPEE SINGAPORE PRIVATE LIMITED Full time
Job Title: Supply Chain Quality Manager

We are seeking a highly skilled Supply Chain Quality Manager to join our team at SHOPEE SINGAPORE PRIVATE LIMITED. As a key member of our supply chain department, you will be responsible for ensuring the highest standards of quality and compliance within our warehouse.

This role involves conducting quality checks, leading investigations, and driving initiatives to reduce refund and return (RR) rates.

You will work closely with our warehouse staff to identify process gaps and quality issues, develop corrective actions, and implement proactive quality assurance initiatives.


Responsibilities:

Quality Control:
Perform regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy

Investigations: Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensure timely resolution of high-value or escalated cases

Process Improvement:
Develop and implement proactive quality assurance initiatives, driving operational improvements to reduce RR rates and enhance overall warehouse efficiency

Requirements:
Bachelor's Degree in Logistics, Supply chain, or related disciplines
Internship experience in quality assurance, investigations, or operational compliance within a warehouse, logistics, or e-commerce environment
Relevant experience in supply chain sector will be an advantage
Proficiency in data analysis tools and Excel (familiarity with WMS systems is a plus)
Strong problem-solving and analytical skills
Able to thrive in a dynamic environment
Ability to handle investigations objectively and communicate findings clearly
Excellent communication and interpersonal skills
Comfortable to work in a warehouse setting