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Desktop Engineer

2 weeks ago

Singapore beBeeDesktopSupport Full time $50,000 - $70,000
Desktop Support Specialist

The role of Desktop Support Specialist will provide desktop support for customers, serving as the first point of contact for their IT needs. You will be responsible for providing prompt assistance, addressing a range of IT topics and issues.

Key Responsibilities:
  • Perform end-user support, including client management and troubleshooting for client platform-related problems.
  • Respond promptly to incidents, investigate, and provide temporary or permanent resolutions, while providing timely status updates to relevant parties.
  • Perform service requests related to client platforms, monitor agreed service levels, document, and maintain system configurations.

In this role, you will also be involved in client platform implementation/upgrade projects, performing follow-up with vendors on hardware replacement, asset management, user account management, and local server administration.

Requirements:
  • Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
  • At least one year of experience in technology administration.
Benefits:
  • Independent and resourceful individuals with a 'can-do' attitude.

As a skilled and dedicated professional, you will possess excellent communication and interpersonal skills, ensuring seamless collaboration with colleagues and clients alike.