Head of APAC Customer Success Management

1 month ago


Singapur, Singapore Stripe Full time
About Stripe

Stripe is a leading financial infrastructure platform that empowers businesses to thrive in the digital economy. As a key player in the industry, we're committed to increasing the GDP of the internet and making a significant impact on the global economy.

About the Role

We're seeking an exceptional leader to join our Customer Success team as the Head of APAC Customer Success Management. This is a unique opportunity to drive growth, innovation, and customer satisfaction across the Asia-Pacific region.

Key Responsibilities
  • Lead a high-performing team of Customer Success Managers to deliver exceptional results and drive customer satisfaction.
  • Develop and execute a comprehensive customer success strategy to drive growth, retention, and expansion across APAC.
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities and drive revenue growth.
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product leaders.
  • Drive operational excellence and process improvements to enhance customer experience and efficiency.
Requirements
  • 10+ years of customer success or account management experience, with a proven track record of driving growth and customer satisfaction.
  • 8+ years of people management experience, with a strong ability to lead, coach, and develop high-performing teams.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Experience working across the APAC region, with a deep understanding of local markets and customer needs.
What We Offer

At Stripe, we offer a dynamic and inclusive work environment, with opportunities for growth, learning, and innovation. Our team is passionate about making a meaningful impact on the global economy, and we're committed to supporting our employees in achieving their career goals.



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