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Programme Administration Expert

2 weeks ago

Singapore WEBSPARKS PTE. LTD. Full time

Detailed Job Description

The ideal candidate will have over a decade of experience in administration, operations, and customer service, with a proven track record of engaging with stakeholders across diverse levels and backgrounds. Key responsibilities include:

  • Managing and operating Government-to-Employee surveys for Whole-of-Government (WOG) on satisfaction of public officers with ICT tools.
  • Collaborating with vendors and various departments to ensure smooth survey operations, including materials preparation, database management, coordinating meetings with Government agencies, and troubleshooting issues during live surveys.
  • Handling electronic Direct Mail (eDM) dissemination and marketing communication, including managing the comms calendar, creating the eDM playbook, and liaising with stakeholders to ensure quality and seamless dissemination of WOG eDM.
  • Managing databases in SharePoint and supporting the development, testing, and live operations of surveys.
  • Conducting pre-event and post-event follow-up activities, including After Action Reviews (AAR).
  • Supporting the dashboard with database access list management, testing, data analytics, and reporting.
  • Providing secretariat support for management meetings, including polling and scheduling agenda items, event and logistics support, and utilizing AI tools.
  • Providing project administrative support, including conducting polls to collate inputs, tracking of project progress, and participating in team discussions to enhance processes.

Requirements

To be successful in this role, you will need:

  • Over 3 years of experience in operations, project management, and administration services.
  • Proficient in communication, active listening, and interpersonal skills.
  • Strong problem-solving abilities and detail-oriented.
  • Experience in programme management, secretarial, and administrative support.
  • Proficient in MS Office (Word, Outlook, Excel, PowerPoint), MS Teams, Qualtrics, Tableau.
  • Fluent in English.