Executive Leadership Position

2 weeks ago

Singapur, Singapore Careers@Gov Full time
Senior Executive

As a Senior Executive at Centre for Service Excellence, you will play a key role in shaping the service design and experience for our stakeholders, including learners, industry partners, and the public. Your primary objective will be to ensure that all our stakeholders receive an exceptional experience with NYP.

Key Responsibilities:
  • Develop professionals with basic technical knowledge and understanding of NYP.
  • Solve a range of non-routine problems using standard procedures or through practices and precedence.
  • Analyse possible solutions using standard procedures.
  • Receive moderate level of guidance and direction from others.
  • Contribute to process improvements and provide support to new team members.
  • Act as an informal resource for junior colleagues and conduct regular communication using tact and diplomacy.
  • Contribute to poly-wide/department-wide events or activities.
Requirements:
  • Tertiary qualification, preferably in Communications, Customer Service, or a related field.
  • 1-3 years of experience in customer service, case management, or operations.
  • Experience in handling multiple communication channels and managing priorities effectively.
  • Demonstrate care and empathy in understanding customers' underlying needs and going the extra mile to assist.
  • Experience in handling case inquiries and customer complaints independently.
  • Analytical skills to make sense and solve complex issues.
  • Basic data analysis skills, with experience using customer service data to track KPIs and identify trends.
  • Proficiency in data analytics tools and generating insights.
  • Familiarity with service design principles and customer journey mapping.
  • Strong communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
  • Detail-oriented with excellent organisational skills and a commitment to continuous improvement and meeting deadlines.
  • Ability to collaborate effectively in a team environment and contribute to service innovation projects.

  • IT Leadership Position

    2 weeks ago

    Singapur, Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    Job Title: IT Leadership PositionGood Job Creations (Singapore) PTE. LTD. is seeking a highly skilled IT Manager to lead our engineering team.Key Responsibilities:Lead, mentor, and manage a team of engineers to ensure alignment with the company's goals and objectives.Define and drive the business strategy and roadmap for your respective strategic...

  • Strategic Leadership Position

    2 months ago

    Singapur, Singapore PSA Singapore Full time

    Job Title: Leadership Role We are seeking a results-driven leader to drive business growth and foster a collaborative environment at PSA Singapore. Key Responsibilities Develop and implement strategic plans to drive business results Lead and motivate a high-performing team to achieve business objectives Collaborate with cross-functional teams to drive...

  • Senior Leadership Position

    1 month ago

    Singapur, Singapore Marina Bay Sands Full time

    Job SummaryWe are seeking a highly motivated and experienced professional to join our team as a Senior Manager at Marina Bay Sands. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading a team of sales and marketing professionals.Key ResponsibilitiesDevelop and execute business...

  • Executive Leadership Position

    2 weeks ago

    Singapur, Singapore Singapore Airlines Full time

    Job Title: Senior ExecutiveJob Summary:The successful candidate will be part of the Crew & Division Services Department in Flight Operations Division. He/She will undertake the administration of aircrew movement exercises, appointments, and development.Key Responsibilities:Data preparation and administration of pilot selection for fleet movement, instructor...

  • Strategic Leadership Position

    2 months ago

    Singapur, Singapore Careers@Gov Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our philanthropy strategy efforts. As a key member of our team, you will be responsible for driving change and growth in the philanthropy space in Singapore.Key ResponsibilitiesStrategic Planning: Develop and execute innovative strategies and initiatives to drive change for...

  • Tax Leadership Position

    2 weeks ago

    Singapur, Singapore RSM Full time

    Leadership Opportunity in Corporate TaxRSM is seeking a seasoned tax professional to lead our corporate tax team. As a Team Leader, Corporate Tax, you will be responsible for managing a team of tax professionals and collaborating with tax directors/managers to deliver compliance services to a portfolio of clients.Key ResponsibilitiesAdvise clients on...

  • Strategic Leadership Position for Graduate College

    2 months ago

    Singapur, Singapore Nanyang Technological University Full time

    About the RoleThis is a strategic leadership position that plays a crucial role in supporting the Graduate College's academic and professional development missions for postgraduates. The successful candidate will be responsible for providing strategic and administrative leadership to ensure the Graduate College's goals and strategic plan are met.Key...

  • Sales Leadership Position

    2 weeks ago

    Singapur, Singapore SuperStaff Full time

    About SuperStaffWe are a boutique BPO/KPO firm rapidly expanding in the Philippines and Colombia, with a strong commitment to providing high-quality outsourcing services that set us apart in a crowded market.Job SummaryThe Director of Sales will lead our sales strategy, drive outbound outreach, and scale our sales team to support our rapid growth. This role...

  • Strategic Leadership Position

    2 months ago

    Singapur, Singapore PSA Singapore Full time

    Job Title: Leadership Role We are seeking a results-driven leader to drive business growth and foster a collaborative environment at PSA Singapore. Key Responsibilities Develop and implement strategic plans to achieve business objectives Lead and motivate a high-performing team to deliver exceptional results Collaborate with cross-functional teams to...

  • Financial Leadership Position

    2 weeks ago

    Singapur, Singapore Careers@Gov Full time

    Job SummaryWe are seeking a seasoned financial leader to join our team as a Senior Manager of Revenue Accounting. In this role, you will be responsible for leading a team in supporting the accounting, operations, and controls of the Revenue, Accounts Receivable and Credit Management functions.Key ResponsibilitiesProvide active team leadership in Revenue,...

  • Senior Leadership Position

    2 months ago

    Singapur, Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. Our history spans over 80 years, guided by our values – Honorable, Enterprising, United and Committed.About the DepartmentThe Department is responsible for driving innovation and...

  • Security Leadership Position

    2 weeks ago

    Singapur, Singapore Henderson Security Services Pte Ltd Full time

    Senior Security Supervisor Job DescriptionAbout the Role:Henderson Security Services Pte Ltd is seeking a highly skilled and experienced Senior Security Supervisor to join our team. As a key member of our security management team, you will be responsible for overseeing the security operations of our command centre and ensuring the safety and security of our...

  • Senior Leadership Position

    1 week ago

    Singapur, Singapore Marina Bay Sands Full time

    Job ResponsibilitiesAs a Senior Manager at Marina Bay Sands, you will be responsible for leading and developing a high-performing team to drive business growth from defined target markets.Develop and implement effective sales strategies to achieve business objectives.Build and maintain strong relationships with customers, stakeholders, and team members to...

  • Senior Leadership Position

    2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    About the RoleUnited Overseas Bank Limited is seeking a seasoned executive to lead its IT Hardware Strategic Sourcing efforts. As Vice President, you will be responsible for developing and implementing strategies to optimize IT hardware procurement, ensuring alignment with the bank's overall business objectives.Key ResponsibilitiesDevelop and execute IT...

  • Retail Leadership Position

    2 weeks ago

    Singapur, Singapore Singtel Full time

    About SingtelSingtel is a vibrant and diverse company that values the strength of its workforce. We strive to create a fair and inclusive work culture that fosters innovation and collaboration.Job DescriptionAs a Retail Executive, you will be the face of Singtel, creating strong connections with our customers to discover how our products and services can...

  • Senior Leadership Position in Front Office

    2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    About United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, guided by our values of Honorable, Enterprising, United, and Committed.About the DepartmentThe Front Office is a key department in UOB, responsible for...

  • Procurement Leadership Position

    2 weeks ago

    Singapur, Singapore Novo Nordisk Full time

    Job SummaryWe are seeking a highly skilled Senior Manager Procurement to lead indirect sourcing across our Business Area. As a key member of our team, you will collaborate with affiliate procurement leads to execute sourcing activities, develop category strategies, and manage supplier relationships.Key ResponsibilitiesLead sourcing and negotiation processes...

  • Senior Engineering Leadership Position

    2 weeks ago

    Singapur, Singapore Talent Trader Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Engineering Director to lead our engineering team. The successful candidate will be responsible for providing strategic direction, developing and implementing engineering strategies, and overseeing engineering projects.Key ResponsibilitiesProvide leadership and strategic direction to the engineering...

  • Academic Leadership Position in Physics

    2 months ago

    Singapur, Singapore Nanyang Technological University Full time

    About the Role:The Nanyang Technological University (NTU) is seeking a distinguished academic leader to join our Division of Physics and Applied Physics as an Adjunct Professor. This is an exciting opportunity for a seasoned professional to contribute to the growth and development of our academic programs.Key Responsibilities:Research Leadership: Spearhead...

  • Esports Team Leadership Position

    1 week ago

    Singapur, Singapore Skyhigh Full time

    Job Summary:The Skyhigh eSports Team Coach will oversee and implement the company's eSports programs, focusing on team management, player development, and competitive strategy.Key Responsibilities:Manage and coordinate eSports teams and programs, including player recruitment, practices, and matches.Develop and implement game plans, tactics, and strategies...