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Deputy Cluster Operations Manager

1 week ago

Singapore Nanyang Technological University Full time

The Office of Campus Housing (OCH) at Nanyang Technological University serves to create an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work.

OCH has a mission to provide excellent services to residents of the University's student and faculty housing, athletes, and users of sports & recreation facilities on campus.

We are seeking individuals with a strong passion for delivering exceptional service and leadership roles within the Department.

The role offers the successful candidate a chance to enhance their skills comprehensively in areas such as customer relationship management and leadership.

Applicants should have a degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function, or related fields.

Having experience in student hostels, staff housing, or hospitality services would be advantageous for this role.

The incumbent is required to:

  1. Plan, manage, and oversee the hostel application processing and assignment of rooms, including waitlist management and students' appeal for on-campus accommodation.
  2. Ensure high-quality rooms for students' check-in through comprehensive inspections.
  3. Accurately bill hall fees and other payable items, and collect and follow-up where necessary.
  4. Collaborate with other departments and external vendors / contractors to update maintenance / repairs status to student hostels.
  5. Engage student residents in understanding and addressing residents' needs, contributing to problem-solving and resolution of concerns.
  6. Plan, curate communications, and inform student residents about scheduled maintenance, adhoc repairs, and other matters that may cause inconvenience.
  7. Organize routine walkthroughs of OCH managed premises to evaluate safety and security measures.
  8. Lead investigations, compile supporting documentation for incident reports, and propose suitable sanctions for rule violations.
  9. Maintain up-to-date records, including resident details, occupancy status, and availability.