Highly Skilled Technical Support Specialist Wanted

2 weeks ago


Singapore beBeeTechnical Full time $4,000
Technical Support Engineer Role

We are seeking a skilled Technical Support Specialist to provide technical assistance and support for our customers.

  • Offer pre-sales consultation and technical guidance, responding to customer queries in a timely manner.
  • Diagnose and troubleshoot software and hardware problems, applying best solutions to resolve technical issues.
  • Provide technical support for computer systems, software, and hardware-related queries and issues.
  • Create technical documentation to assist other team members and users.
  • Support product certifications and renewals.
  • Assist with warranty entitlement and claim processes.
Requirements
  • Bachelor's degree in Computer Science, IT, or engineering.
  • Minimum 3 years of experience in technical support.
Key Skills
  • Technical documentation creation
  • Troubleshooting
  • Customer support
  • Presales
  • Networking
  • Windows
  • Warranty
  • Communication skills


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