Head of Customer Centricity

1 week ago

Singapore beBeeCustomerExperience Full time $180,000 - $240,000
Customer Experience Leader

We are seeking a highly skilled professional to join our team as a Customer Experience Leader.


About the Role

The successful candidate will be responsible for leading the customer experience function, driving strategic initiatives and programs that deliver exceptional customer experiences across all touchpoints.


Key Responsibilities
  • Develop and implement customer experience strategies that align with business objectives
  • Leverage customer feedback and insights to inform product development and service improvements
  • Lead cross-functional teams to design and deliver customer-centric solutions
  • Promote a culture of customer obsession within the organization
  • Measure and report on customer experience metrics to drive continuous improvement

Requirements

To be successful in this role, you will need:

  1. A Bachelor's degree in Business Administration, Marketing, or a related field
  2. At least 10 years of experience in customer-facing roles, preferably in a leadership capacity
  3. Proven track record of delivering customer experience improvements through data-driven insights and strategic planning
  4. Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively

Benefits

This is an exciting opportunity to join a dynamic team and make a real impact on customer experience. You will have the chance to:

  • Work with a talented team of professionals who share your passion for customer excellence
  • Develop your skills and expertise in customer experience strategy and operations
  • Contribute to the growth and success of a forward-thinking organization

About Us

We are a values-driven organization that prioritizes customer satisfaction above all else. We believe in empowering our employees to make a difference and take ownership of their work. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.

  • Customer Centric Officer

    2 days ago

    Singapore Maritime Singapore Connect Full time

    **Wihelmsen Ships Service (S) Pte Ltd** - We are looking for a Customer Centric Officer to join our company. - In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship...

  • Head of Customer Experience

    4 weeks ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential's purpose is to be partners for every life and protectors for every future. Our purpose...

  • Customer Centricity Project Manager

    5 days ago

    Singapore Hays Full time

    Your new company You will be working with a fast paced, world renowned technology company, where you are responsible for enabling the team to deliver excellent experiences to develop deep partnerships with our Customers and help them to grow their business. Your new role - Develop and activate a Customer plan & JBP quality review and improvement process,...

  • Head of Customer Experience

    4 days ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose...

  • Head of Customer Experience

    2 weeks ago

    Singapore Prudential Hong Kong Limited Full time

    Head of Customer Experience page is loadedHead of Customer Experience Apply locations Singapore time type Full time posted on Posted 11 Days Ago job requisition id Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion...

  • Head of Customer Experience

    4 days ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential’s purpose is to be partners for every life and protectors for every future. Our...

  • Head of Customer Experience

    4 days ago

    Singapore Prudential Hong Kong Limited Full time

    Head of Customer Experience page is loaded Head of Customer Experience Apply locations Singapore time type Full time posted on Posted 11 Days Ago job requisition id Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...

  • Head of Customer Experience

    6 days ago

    Singapore Prudential Hong Kong Limited Full time

    Head of Customer Experience page is loadedHead of Customer Experience Apply locations Singapore time type Full time posted on Posted 11 Days Ago job requisition id Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion...

  • Head of Customer Experience

    4 weeks ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company SingaporeJoin to apply for the Head of Customer Experience role at Prudential Assurance Company SingaporeGet AI-powered advice on this job and more exclusive features.Prudential's purpose is to be partners for every life and protectors for every future. Our purpose...

  • Head of Customer Experience

    4 weeks ago

    Singapore Prudential Hong Kong Limited Full time

    Head of Customer Experience page is loadedHead of Customer ExperienceApply locations Singapore time type Full time posted on Posted 2 Days Ago job requisition id 25080084Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...