Service Delivery Manager

2 days ago

Singapore beBeeCybersecurity Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Our diverse workforce of 13,000 has delivered large-scale, mission-critical, projects for governments and enterprises in Singapore and the APAC region.

Job Description:

You will be responsible for managing day-to-day support of medium-scale maintenance projects, meeting customer requirements and Service Level Agreements.

You will be part of a team of highly motivated individuals in the IT Governance Team, managing services delivery and operations support of IT infrastructure on behalf of a key client.

Key Responsibilities:

  1. Ensure the team conducts health checks, application monitoring, and incident resolution.
  2. Track and resolve reported incidents to closure.
  3. Align or enhance ITSM/ITIL methodologies in daily operations.
  4. Monitor and measure system performance and availability, implementing corrective actions as needed.
  5. Ensure service levels meet requirements and implement action plans when necessary.

Project Delivery:

  • You will be performing the following scope of work for the IT Security systems and devices:
  • IT Service Management
  • IT Configuration Management
  • Cybersecurity Incident Management
  • IT Security Management
  • IT Security Compliance & QA Management

Key Performance Indicators (KPIs):

  • Monitor and report on SLAs/KPIs performance for the in-scope systems.
  • Liaise and work directly with the client for services delivery and operations support.
  • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology or related field.
  • Minimum 5 years of experience in IT service management, cybersecurity, or a related field.
  • Proven track record of delivering projects on time, within budget and to the required quality standards.
  • Strong leadership and communication skills.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.

Others:

  • This role requires regular travel to various locations in the Asia Pacific region.
  • The successful candidate will be required to sign a non-disclosure agreement.

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