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Enterprise Solutions Expert
1 week ago
Wise is a global technology company on a mission to make international money transfers faster, cheaper and more transparent.
We're building the best way to move and manage money across borders. Our platform helps people and businesses save time and money when sending money abroad.
At Wise, we value our customers and strive to provide them with exceptional support and services.
Job OverviewThis role involves providing top-notch customer support to our enterprise clients, ensuring they have a seamless experience with our platform.
You will work closely with cross-functional teams to resolve complex issues and provide tailored solutions to our clients.
Your primary goal will be to deliver high-quality support that meets the needs of our enterprise clients.
Key Responsibilities- Provide timely and professional support to enterprise clients through various communication channels.
- Troubleshoot and resolve complex platform-related issues using analytical thinking and creative problem-solving skills.
- Collaborate with internal teams to identify and implement process improvements that enhance the overall client experience.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Stay up-to-date with new features, updates, and best practices for the Wise Platform.