Patient Service Officer
24 hours ago
Patient Service Officer - Frontline Operations
Parkway Hospitals Singapore Pte. Ltd. is seeking a highly motivated and service-oriented individual to join our team as a Patient Service Officer - Frontline Operations. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced clinical environment.
Key Responsibilities- Perform frontline operations, including registration, appointment scheduling, referral booking, dispensing of medication, and cashier duties.
- Attend to walk-in patients and respond to phone enquiries in a professional and courteous manner.
- Assist in explaining procedures to patients and provide emotional support as needed.
- Support doctors in language translation and interpretation when required.
- Maintain accurate and up-to-date patient records and inventory management.
- Ensure the clinic facility is clean and well-maintained, adhering to strict health and safety standards.
- Perform routine checks and audits to ensure compliance with SOPs and quality standards.
- Collate and compile patient management indicators and support in the submission of medical reports and claims.
- Assist in covering other facilities as needed due to lack of manpower.
- Minimum GCE 'N' Level, 'O' Level, ITE, Higher NITEC, or Diploma qualification.
- No prior healthcare experience is required, as comprehensive training will be provided.
- Relevant work experience in the healthcare industry is an added advantage.
- Basic IT knowledge and computer literacy.
- Service-oriented and able to work effectively in a team environment.
- Ability to speak multiple languages is an added advantage.
- Comfortable working independently or in a team.
- High adaptability and good multitasking skills in a fast-paced environment.
- Uniform and equipment provided.
- Annual Wage Supplement and Variable Bonus for eligible employees.
- Opportunities for professional growth and development.
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