Patient Service Officer

24 hours ago


Singapore PARKWAY HOSPITALS SINGAPORE PTE. LTD. Full time
Job Summary

Patient Service Officer - Frontline Operations

Parkway Hospitals Singapore Pte. Ltd. is seeking a highly motivated and service-oriented individual to join our team as a Patient Service Officer - Frontline Operations. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced clinical environment.

Key Responsibilities
  • Perform frontline operations, including registration, appointment scheduling, referral booking, dispensing of medication, and cashier duties.
  • Attend to walk-in patients and respond to phone enquiries in a professional and courteous manner.
  • Assist in explaining procedures to patients and provide emotional support as needed.
  • Support doctors in language translation and interpretation when required.
  • Maintain accurate and up-to-date patient records and inventory management.
  • Ensure the clinic facility is clean and well-maintained, adhering to strict health and safety standards.
  • Perform routine checks and audits to ensure compliance with SOPs and quality standards.
  • Collate and compile patient management indicators and support in the submission of medical reports and claims.
  • Assist in covering other facilities as needed due to lack of manpower.
Requirements
  • Minimum GCE 'N' Level, 'O' Level, ITE, Higher NITEC, or Diploma qualification.
  • No prior healthcare experience is required, as comprehensive training will be provided.
  • Relevant work experience in the healthcare industry is an added advantage.
  • Basic IT knowledge and computer literacy.
  • Service-oriented and able to work effectively in a team environment.
  • Ability to speak multiple languages is an added advantage.
  • Comfortable working independently or in a team.
  • High adaptability and good multitasking skills in a fast-paced environment.
What We Offer
  • Uniform and equipment provided.
  • Annual Wage Supplement and Variable Bonus for eligible employees.
  • Opportunities for professional growth and development.


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