Service Excellence Representative

2 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $6,000

We are seeking a dedicated professional to fill the role of Service Excellence Representative, who can deliver exceptional customer experiences and drive service improvements across multiple touchpoints.

This is an exciting opportunity for a results-driven individual with strong communication and interpersonal skills, who is passionate about providing world-class service and striving for excellence in all aspects of their work.

The ideal candidate will possess excellent problem-solving skills, be able to work independently or as part of a team, and have the ability to multitask while maintaining high levels of productivity.

In this role, you will have the opportunity to:

  • Deliver consistent and high-quality customer experiences
  • Initiate ways to improve customer satisfaction and loyalty
  • Handle customer complaints, feedback, and service repair requests
  • Collaborate with internal teams to resolve issues and provide solutions
  • Maintain accurate records and reports on customer interactions and service performance

To succeed in this position, you will need to possess:

  • A minimum Diploma level qualification
  • At least 1 year of experience in customer-facing roles
  • Excellent verbal and written communication skills
  • Good analytical and problem-solving skills
  • Familiarity with MS Office applications
  • Able to work in a fast-paced environment and adapt to changing priorities

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