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Senior Commercial Leader

1 month ago

Singapore MVC Resources Full time
Job Description

MVC Resources is a leading provider of bespoke CRM and loyalty solutions, offering a suite of professional services in data science, complex integrations, and more. Our mission is to empower businesses with innovative tools and insights to enhance customer engagement and drive growth.

Role Overview:

The Senior Commercial Director will play a pivotal role in driving the company's revenue growth and market expansion. This role requires a strategic thinker with a deep understanding of the SaaS landscape, particularly in CRM and loyalty solutions. The ideal candidate will have a proven track record in commercial leadership, business development, and strategic partnerships.


Key Responsibilities:

• Owning overall client profitability and delivering key metrics as set by the business

• Develop and implement comprehensive commercial strategies to achieve revenue and growth objectives.

• Identify new market opportunities and lead market entry strategies.

• Drive the acquisition of new clients through targeted sales strategies and relationship building.

• Deliver/Exceed Revenue forecast in collaboration with CSMs through regular reviews via the forecasting exercise

• Lead and drive periodic pricing reviews and execute successfully

• Developing and defining customer success metrics: Establishing key performance indicators (KPIs) to track progress towards customer success goals.

• Lead, mentor, and develop a high-performing commercial team, including sales, and customer success functions.

• Foster a culture of continuous improvement, collaboration, and customer-centricity.

• Customer health monitoring and proactive outreach: Implementing processes to identify at-risk customers and proactively address their concerns before they escalate into churn.

• Developing and delivering customer training and onboarding programs: Ensuring customers are effectively trained on the product or service to maximize their success.

• Building and managing customer communities: Fostering active communities where customers can connect, share knowledge, and learn from each other.

• Managing customer relationships: Building strong relationships with key customer stakeholders and acting as their advocate within the company.

• Communicating customer insights and feedback: Sharing customer needs, challenges, and feedback with other departments to drive product improvements and enhance the overall customer experience.

• Analyzing customer data and reporting: Extracting insights from customer data to inform decision-making and measure the effectiveness of customer success initiatives.

Salary Estimate:

$120,000 - $180,000 per year, depending on location and experience.