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Luxury Hospitality Operations Trainee

2 weeks ago

Singapore beBeeSustainability Full time $4,500 - $6,000
About Our Internship Program

This internship program is designed to provide you with hands-on experience in luxury hospitality operations. You will gain exposure across multiple hotel departments including Front Office, Concierge, Housekeeping, and Food & Beverage.

Job Description:

You will work closely with our team to deliver exceptional guest service, operational support, and inter-departmental collaboration in line with COMO Hotels and Resorts standards and Leading Quality Assurance (LQA) guidelines.

Responsibilities:
  • Welcome guests professionally, ensuring a warm and confident first impression.
  • Assist with check-in/check-out processes, key issuance, and guest inquiries.
  • Support concierge services, including luggage handling, transportation arrangements, and local recommendations.
  • Attend to guest requests, resolve complaints professionally, and escalate issues when necessary.
  • Conduct pre-arrival room inspections and ensure correct amenities are in place.
  • Greet and serve guests at Level 6 lounge, Sky Bar, in-room dining, and events.
  • Support event operations: setup, service, and breakdown.
  • Participate in menu and beverage training to provide accurate recommendations.
  • Maintain cleanliness, compliance, and service excellence across all F&B outlets.
  • Clean and service guest rooms according to luxury standards.
  • Replenish amenities, linens, and section pantries.
  • Report maintenance issues, lost & found, or damages promptly.
Requirements:
  • Currently pursuing or holding a NITEC/ Higher NITEC/ Diploma/ Degree in Hospitality, Tourism, or a related field.
  • Strong interest in hotel operations with flexibility to work across departments.
  • Professional communication and interpersonal skills.
  • Detail-oriented with a positive and proactive attitude.
  • Willingness to work shifts, including weekends and public holidays.
  • Physically able to support operational duties (standing, lifting, carrying, cleaning).
Benefits:

You will have the opportunity to develop practical skills, gain industry insights, and make valuable connections in the hospitality industry.