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Residence Life Lead
1 week ago
We are seeking an experienced and detail-oriented individual to fill the role of Hall Office Lead at Nanyang Technology University. As a key member of our team, you will be responsible for overseeing hostel operations, ensuring high-quality services, and maintaining effective relationships with residents and stakeholders.
Main Responsibilities:- Hostel Operations: Manage hostel applications, room assignments, and waitlists, ensuring seamless operations.
- Quality Assurance: Conduct thorough inspections to guarantee high-quality rooms and accurate billing.
- Collaboration and Communication: Foster strong relationships with departments and vendors, maintaining open communication with residents.
- Problem-Solving: Address resident concerns promptly, meeting established service standards.
- Safety and Security: Regularly assess safety measures and implement enhancements as necessary.
- Investigations and Sanctions: Lead investigations, gather evidence, and propose sanctions for policy infractions.
- Record-Keeping and Reporting: Maintain accurate records, process financial transactions, and provide regular reports.
- Facilities Management: Coordinate facility bookings, inventory management, and asset disposal.
- Procurement and Staff Management: Develop procurement plans, create tender documents, and supervise staff within the Hall Office.
