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Residence Life Lead

1 week ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

We are seeking an experienced and detail-oriented individual to fill the role of Hall Office Lead at Nanyang Technology University. As a key member of our team, you will be responsible for overseeing hostel operations, ensuring high-quality services, and maintaining effective relationships with residents and stakeholders.

Main Responsibilities:
  • Hostel Operations: Manage hostel applications, room assignments, and waitlists, ensuring seamless operations.
  • Quality Assurance: Conduct thorough inspections to guarantee high-quality rooms and accurate billing.
  • Collaboration and Communication: Foster strong relationships with departments and vendors, maintaining open communication with residents.
  • Problem-Solving: Address resident concerns promptly, meeting established service standards.
  • Safety and Security: Regularly assess safety measures and implement enhancements as necessary.
  • Investigations and Sanctions: Lead investigations, gather evidence, and propose sanctions for policy infractions.
  • Record-Keeping and Reporting: Maintain accurate records, process financial transactions, and provide regular reports.
  • Facilities Management: Coordinate facility bookings, inventory management, and asset disposal.
  • Procurement and Staff Management: Develop procurement plans, create tender documents, and supervise staff within the Hall Office.