Business Process Manager
2 weeks ago
About the Role:
Careers@Gov is seeking a highly skilled and experienced professional to join our Levy and Incentives Management Division (LIMD) as a Manager or Senior Manager, Incentives Management. The successful candidate will be responsible for driving effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.
Key Responsibilities:
- Design, develop, and implement effective operational processes relating to funding administration.
- Implement business process re-engineering and digitisation initiatives to augment operational efficiency and improve service delivery.
- Coordinate with business technology to implement system enhancements and support system development projects.
- Review workflows, develop SOPs, and guidelines in alignment with funding policy implementation plans.
- Build and continuously strengthen processes and operational policies to achieve high service standards.
- Engage with training providers and other stakeholders to support and address queries to ensure smooth operation in grant administration.
- Assist in the management of the outsourced service partner.
- Require working on large datasets to perform data extraction, collation, tracking, and analyses.
- Draw insights from data analyses to facilitate funding administration, risk management, and process re-design.
- Collate data and statistics and prepare information for reporting.
- Perform secretariat responsibilities for a multiple-agency workgroup.
Requirements:
- Tertiary qualification.
- Up to 5 years (Manager) and at least 6 years (Senior Manager) of relevant work experience in grants, operations, or project management.
- Possess good analytical and problem-solving skills.
- Able to work independently, within a team, and across teams.
- Good interpersonal relationship skills and be able to adapt to a fast-paced work environment.
- Good verbal and written communication skills, including stakeholder management and presentation skills.
- Proficient in word processing, spreadsheet, and presentation applications.
- Knowledge of SkillsFuture Grants and Continuous Education Training and Industry experience are an advantage.
- Candidates without the required qualifications but with relevant experience are welcome to apply.
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