Customer Service Associate
2 weeks ago
We are seeking a highly organised and detail-oriented Customer Support Officer to join our dynamic team at Singapore Safety Glass Pte Ltd. As a key player in our operations, you will be responsible for ensuring the smooth and efficient processing of customer orders, handling queries, and providing essential administrative support.
About the Role
The ideal candidate will have strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment. Previous experience in sales administration, customer service, or a similar role is highly desirable. A team player with a strong work ethic and a proactive attitude is required to succeed in this position.
Key Responsibilities
• Process customer orders promptly via email or phone, ensuring accuracy in all details
• Verify order data and coordinate with the Production Department to ensure accuracy before order release
• Communicate with customers to gather missing information or address any queries or concerns
• Collaborate with the Logistics Department to ensure timely and efficient delivery of orders
• Maintain and update accurate sales and customer records in the system
• Expedite orders and coordinate internally to meet customer deadlines
• Act as a liaison to relay valuable customer feedback to relevant departments for continuous improvement
• Stay updated on new products and features to assist customers with up-to-date information
• Provide general administrative support and assist with any ad-hoc tasks as assigned by the Management
Requirements
• GCE 'O' Level, Polytechnic Diploma, or an equivalent qualification
• Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office applications, particularly Word and Excel
• A team player with a strong work ethic and a proactive attitude
• Ability to work efficiently under pressure and meet deadlines
• Exceptional attention to detail and commitment to accuracy
• Salary: SGD 45,000 - 60,000 per annum depending on experience
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