Rental Business Development Manager

Job Title: Rental Operations Specialist

As a seasoned expert in client-centric operations, you will be the primary liaison between partners and our organization, ensuring seamless execution of rental orders while delivering exceptional service.

This role requires proactive engagement, problem-solving, and operational excellence to maintain strong, long-term relationships with partners.

• Client Relationship Management:
  • Establish and nurture strong relationships with clients and partners.
  • Act as the primary point of contact for partners, addressing inquiries and resolving issues.
  • Regularly communicate with partners to understand their needs and ensure satisfaction.
• Solution Development and Implementation:
  • Identify partner needs and opportunities, and develop tailored solutions to meet those needs.
  • Work with internal teams to ensure the successful implementation of solutions.
  • Proactively identify and propose new opportunities for growth and improvement.
• Business Development:
  • Contribute to the development of new business opportunities.
  • Participate in activities and presentations to potential partners.
  • Help to increase sales or services for existing accounts.
• Performance Analysis and Optimization:
  • Monitor and analyze the performance of partner accounts and partner trends.
  • Identify areas for improvement and optimization.
  • Prepare and present business reviews and reports to partners.
• Cross-Functional Collaboration:
  • Coordinate efforts across various internal teams to ensure smooth and efficient operations.
  • Work closely with sales, marketing, and product teams.
  • Stay informed of all assigned partners' key contacts, equipment preferences, pricing agreements, and contracts.
  • Execute all day-to-day tasks of the role, ensuring adherence to department expectations.
  • Manage and maintain the shared inbox to prevent backlog; ensure all emails are actioned appropriately.
  • Review rental orders within 24 hours of receipt (preferably within 2-3 hours during business hours).
  • Monitor deadlines, ensuring timely completion of tasks and client requests.
  • Provide escalation support and guidance to internal team members.
  • Proactively contribute to the overall success of the department.
  • Generate daily reports including but not limited to: quotes/tentatives, rental ending/late return reports, inventory, order creation, job list, tracking, etc.
  • Review all orders before submission to ensure accuracy and maintain a low error rate.
  • Support team operations during busy periods or when multiple team members are out of office.
  • Collaborate with other departments such as Sales, IT, and Fulfillment to ensure seamless order processing.
  • Attend internal and external meetings as requested.
  • Communicate effectively with management, prioritizing requests and delivering timely updates.
  • EscalaPotential risks or concerns that could negatively affect the company or employees.
  Required Skills and Qualifications
  • Ability to uphold operational standards and ensure compliance with policies.
  • Strong organizational, interpersonal, and relationship management skills.
  • Excellent verbal, written communication, and presentation skills.
  • Exceptional multitasking, time management, and organizational skills.
  • Strong leadership traits include team motivation, coaching, and conflict resolution.
  • Initiative/self-starter/ability to work without close supervision.
  • High-level decision-making, negotiation, and critical thinking skills.
  • Proficient in Microsoft Office and CRM platforms.
  • Ability to work in a fast-paced environment with multifaceted demands while meeting deadlines.
  • Excellent interpersonal skills, including active listening and clear explanations.
  • High ethical standards with reliability, honesty, and trustworthiness.
  • Ability to take accountability for mistakes and implement solutions for continuous improvement.
  • Knowledge of industry and market trends.
  • Bachelor's Degree or equivalent experience.
  • Minimum of three years of work experience in a related field.
  Others

Our company values its employees and provides them with opportunities for growth and development. If you are passionate about your work and want to make a difference in the lives of our clients and partners, please apply for this position.

Please note that we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.