Client Experience Expert

6 days ago

Singapore beBeeSupport Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Our ideal candidate will have a strong background in financial services or a related field, with a minimum of 3 years of experience in a client-facing environment. You will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide high-level support to clients via multiple channels, including phone, email, and chat
  • Utilize product knowledge and acquired client intel to resolve complex issues
  • Develop and maintain documentation on client needs and support requirements
  • Collaborate with internal stakeholders to ensure seamless delivery of support services

Requirements

To be successful in this role, you will need to have:

  • A minimum of 3 years of experience working in financial services or a technology company
  • Previous experience in a client-facing environment covering equity, futures, and options products or technology solutions
  • Experience supporting or using financial markets technology solutions in the past 5 years
  • An understanding of or interest in electronic trading workflows
  • Proven track record for cultivating strong relationships with key internal and external stakeholders
  • Proactive and persistent customer service
  • Tenacious and creative problem-solving skills
  • Self-starter with the ability to take a proactive approach in their role
  • Demonstrated continuous career growth within an organization
  • Strong presentation and communication skills in English, additional Asian language(s) is a plus
  • Bachelor's degree or degree-equivalent qualifications

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • The opportunity to work with a leading financial institution
  • A dynamic and supportive work environment
  • Professional development opportunities to help you grow your career

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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