
Luxury Client Experience Professional
4 days ago
About the Role:
Ambassadors of luxury client experience are responsible for fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the client journey.
Main Responsibilities:
- Build, nurture, and manage relationships with high-value clients, delivering tailored experiences across all touch points.
- Analyze client behavior, preferences, and emerging trends to provide strategic insights to Regional Engagement teams, ensuring local nuances are integrated into broader brand strategies.
- Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
- Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs, implementing advanced styling techniques to enhance cross-selling and increase average ticket size.
Product Knowledge:
Ambassadors must possess expert-level knowledge of luxury creations and effectively communicate their stories through compelling narration. They will act as a point of reference for the store staff team on knowledge and storytelling techniques.
Operations:
Ambassadors ensure full compliance with all operational guidelines, including after-sales assistance and product care.
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