
Customer Experience Expert
2 days ago
Role Summary:
- We are seeking a Customer Experience Expert to join our team.
About the Role:
The Customer Experience Expert is responsible for delivering exceptional service experiences to every client. This role plays a key part in building lasting relationships with clients and ensuring their needs are met.
The successful candidate will provide thoughtful recommendations on our range of products and treatments, guiding clients through their purchasing journey to ensure a seamless experience from start to finish.
Responsibilities:
- Attend to customers professionally across all touchpoints
- Respond promptly and clearly to customer queries and service needs
- Deliver a premium service experience and represent our standards
- Maintain and update client interactions in the CRM system
- Offer insights, tips, and product knowledge that support client goals
- Build rapport and meaningful connections with clients to encourage return visits and trust
- Recommend solutions in a sincere and helpful manner
- Take ownership in resolving client issues and service recovery where needed
Supporting Retail Operations:
- POS handling and store opening/closing duties
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