Customer Experience Strategist

2 days ago

Singapore beBeeRiskNarrative Full time $80,000 - $120,000
Customer Engagement Expert

The role of the Customer Engagement Expert is pivotal in delivering an outstanding customer experience, maximizing their value and ROI from our cutting-edge platform.

  • Key Responsibilities:
  • Managing a portfolio of customers to ensure strategic engagement services deliverables are met.
  • Providing expert insights and guidance on bespoke customer use cases and RiskNarrative's product suite.
  • Identifying areas for optimisation through regular reviews, analysing data to drive insights and presenting clear recommendations to customers.
  • Working collaboratively with customers to understand specific business needs and ensuring solutions configured in RiskNarrative meet ongoing objectives.
  • Defining, building and delivering strategic roadmaps to meet business goals, working closely with cross-functional teams.

About the Business: We're the essential partner in risk assessment, offering solutions that help businesses drive revenue growth, maximise operational efficiencies and improve customer experience.

Our Solutions: Our solutions focus on Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

The Team: The Customer Engagement team acts as a centre of excellence for LexisNexis RiskNarrative, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle.

Role Overview: You'll support the management and optimisation of existing customers, coordinating and delivering technical and operational activity across Sales, Product Management, Software Engineering, Professional Services and Support teams.

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