Process Excellence Specialist

7 days ago

Singapore beBeeExcellence Full time $80,000 - $120,000
About the Role

As a Process Excellence Specialist, you will play a key role in driving delivery excellence across our global teams.

This position is ideal for results-driven and detail-oriented individuals who excel at process improvement and quality assurance.

Key Responsibilities
  • Develop, implement, and continuously improve processes and methodologies to drive consistent, high-quality outcomes
  • Drive Quality/IDM/Process Improvement Initiatives and engage stakeholders from different units to deliver program objectives
  • Manage Business Processes / Methodologies, including defining requirements and reviewing design of project delivery systems/tools
  • Establish quality metrics and manage its collection and reporting
  • Capability Enablement: Manage enablement programs on processes/methodologies to enable delivery staff in using the processes / methodologies
  • Client Satisfaction Management: Plan, design and manage external research consultants to run Client Experience Surveys
Requirements
  • Results-driven and detail-oriented individual with excellent process improvement and quality assurance skills
  • Proven experience in driving delivery excellence and process improvement initiatives
  • Strong communication and stakeholder engagement skills
  • Ability to work collaboratively in a team environment
Benefits
  • Opportunity to work with a diverse and dynamic team
  • Chance to develop and implement innovative processes and methodologies
  • Professional growth and development opportunities

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