Beauty Industry Leader
6 days ago
**Job Description:**
We are seeking a highly motivated and experienced Wellness Centre Manager to lead our beauty wellness centre to new heights.
The ideal candidate will have a proven track record of success in managing a team of beauty professionals, with excellent leadership and communication skills. They will be responsible for overseeing the day-to-day operations of the centre, ensuring smooth service delivery and maintaining the highest standards of cleanliness and comfort.
Key Responsibilities:
- Operational Leadership: Oversee day-to-day operations, ensuring smooth service delivery and maintaining high standards.
- Team Management: Lead, train, and mentor a team of beauty professionals, fostering a collaborative environment.
- Client Experience: Ensure exceptional customer service, handling client inquiries and resolving issues promptly.
- Service Excellence: Uphold quality and consistency of beauty treatments, evaluating treatment protocols and implementing improvements.
- Sales & Marketing: Develop marketing strategies to attract new clients and retain loyal ones.
- Financial Oversight: Manage budget, track revenue and expenses, and implement cost-effective strategies.
- Inventory & Supplier Management: Ensure stocked beauty products and equipment, working closely with suppliers.
- Health & Safety Standards: Maintain a safe and clean environment, adhering to health and safety regulations.
**Requirements:**
- Proven experience in a managerial role within a wellness centre or similar business.
- Strong knowledge of beauty and wellness treatments, including skin care and beauty therapies.
- Exceptional leadership and people management skills, with experience leading a team in a high-touch environment.
- Excellent communication and interpersonal skills, with a client-centric approach.
- Knowledge of salon/spa software systems for booking, billing, and client management.
- Ability to manage budgets, financial reporting, and operational procedures.
- Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
- A passion for the beauty and wellness industry, with a commitment to staying updated with trends and innovations.
**Benefits:**
- Competitive salary and performance-based bonuses.
- Employee discounts on treatments and products.
- Ongoing training and professional development opportunities.
- A supportive, creative, and welcoming work environment.
- Health and wellness benefits.
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