Studio Operations Coordinator

3 weeks ago

Singapore AS WE MOVE PTE. LTD. Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Studio Operations Coordinator. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our gym, providing exceptional customer service, and contributing to the growth and success of our business.

Key Responsibilities
  • Operations Management: Oversee the maintenance of our facilities, ensuring they are clean, tidy, and secure at all times.
  • Customer Service: Provide excellent customer service to our members, addressing their inquiries and resolving any issues promptly.
  • Tour and Sales Support: Conduct gym tours, explaining our offerings and highlighting what makes us unique.
  • Housekeeping: Assist with maintaining the cleanliness and orderliness of our facilities.
  • Rezerv Platform: Familiarize yourself with our booking and management system, learning the ins and outs of scheduling and tracking.
  • Social Media Presence: Assist with content creation and community engagement on social media platforms to promote classes, events, and milestones.
Sales Performance
  • Lead and Renewal Tracking: Monitor trial leads, follow-up potential members, and track renewals to ensure consistent growth.
  • Sales Reporting: Generate daily sales reports and assist the Sales Lead in monitoring performance.
  • Member Feedback: Communicate updates from community members and gather feedback to continuously improve our offerings.
  • Sales Support: Help prime and close potential leads, working toward personal and team sales goals.
Administrative and Ad Hoc Responsibilities
  • Basic Admin Duties: Perform routine administrative tasks such as updating member information, monitoring schedules, and other front-desk duties.
  • Event Support: Assist with organizing and running events or special classes.
  • Maintenance and Projects: Help ensure the facility is well-maintained and contribute to individual projects or new initiatives as needed.
Requirements
  • Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.
  • 1 Year of Relevant Experience (preferred): Any experience in operations, sales, or customer service is a plus.
  • Passion for Fitness (optional): A genuine interest in health, fitness, or wellness is highly appreciated.
  • Strong Verbal Communication Skills: Must be comfortable interacting with members and resolving any concerns.
  • Adaptability: Must be comfortable with both front-of-house and back-of-house responsibilities, from member relations to housekeeping duties.
What We Offer
  • Hands-On Experience: Gain in-depth exposure to gym operations, sales, and management in a growing fitness hub.
  • Free Gym Access and Classes: Enjoy complimentary access to our facilities and fitness classes, including yoga, martial arts, and more.
  • Supportive Work Environment: Join a friendly, community-focused team that values collaboration and growth.
  • Performance-Based Bonuses: Opportunities to earn bonuses based on sales performance and achieving specific milestones.
  • Flexible Working Hours: We offer flexibility to balance work and personal time.

If you're passionate about fitness and customer service, we encourage you to apply for this exciting opportunity to join our team at As We Move Pte. Ltd.

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