Customer Business Growth Manager

7 days ago

Singapore beBeeCustomerSuccess Full time $800,000 - $1,200,000
Job Description

We are seeking a highly skilled professional to develop and retain business for district and retention accounts by uncovering growth potential and building strong relationships with customers.

Key Responsibilities:
  • Dedicate yourself to the success of our clients and customers using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running a successful business.
  • Develop relationships beyond the main point of contact at all locations.
  • Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value-added services.
  • Create a network diagram to support you on this endeavor.
  • Initiate value-added solutions based on our service offerings and technology.
  • Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
  • Create and deliver effective customer business reviews with emphasis placed on how we can support customers with achieving their goals and initiatives.
  • Establish and monitor performance standards according to agreed KPIs.
  • Ensure customer expectations are clearly documented and communicated effectively.
  • Highlight and escalate customers at risk.
  • Manage integrity of shipment and performance data.

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