Luxury Automotive Retail Professional
6 days ago
Job Summary:
We are seeking a highly skilled Luxury Automotive Retail Professional to join our team at EUROKARS AUTO PTE. LTD.
About the Role:
This is an exciting opportunity to work in a dynamic retail environment, providing exceptional customer service and ensuring the highest standards of luxury automotive retail.
Key Responsibilities:
- Visual Merchandising and General Admin Tasks:
- Maintain an attractive and organized store layout through effective visual merchandising
- Perform general administrative tasks to ensure smooth daily retail operations
- Lifestyle Product Promotion:
- Promote BMW lifestyle products, including apparel, accessories, travel gear, and collectibles
- Assist customers in selecting products that meet their needs and preferences
- Collaborate with cross-functional teams to drive sales growth and achieve business objectives
- Support social media, digital marketing efforts, and online store content planning and creation
- Stay up-to-date with industry trends, competitor activities, and market adjustments
- Sales and Inventory Management:
- Manage inventory levels to ensure availability of popular items
- Process sales transactions accurately and efficiently
- Regularly work with merchandise in the store and warehouse
- Unload and unpack merchandise, ensuring proper inventory management
- Customer Transactions and Invoicing:
- Manage customer transactions and invoicing as part of routine store duties
- Ensure accuracy and efficiency in processing sales
- Customer Service Excellence:
- Deliver excellent customer service to maximize repeat sales
- Build and maintain strong relationships with customers, ensuring they feel valued and comfortable
- Encourage customers to provide feedback through dealership surveys to drive continuous improvement
- Handle and resolve customer complaints professionally and effectively
- Customer Communication:
- Call customers to inform them of parts arrivals and schedule appointments for service
- Provide timely and accurate information to customers regarding their orders and service status
- Retail Audit Assistance:
- Assist in conducting regular retail audits to ensure compliance with company standards and identify areas for improvement
- Maintain accurate records and reports of audit findings
- Aftersales Frontline Standards:
- Ensure the aftersales frontline environment is conducive and adheres to BMW's Retail.Next standards
- Collaborate with the aftersales team to enhance customer service and operational efficiency
- Event Support and Participation:
- Support the planning and organization of retail marketing events and customer activations
- Assist in executing events to enhance customer engagement and brand loyalty
- Participate in and support dealership events and promotions to enhance customer engagement
- Represent the BMW brand at lifestyle and community events
Qualifications:
- Previous experience in luxurious automotive retail, customer service, or a related field
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Passion for luxury brands and automotive products
- Proficiency in using retail management systems and software
- High attention to detail and organizational skills
Salary Estimate: $60,000 - $80,000 per annum
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