Lifestyle Boutique Executive
6 days ago
The TRANS EUROKARS PTE LTD is seeking an experienced Lifestyle Boutique Executive to join their team in a dynamic and customer-focused role.
This position requires an individual with a passion for luxury automotive products, excellent communication skills, and the ability to provide exceptional retail experiences. The ideal candidate will have previous experience in luxurious automotive retail, customer service, or a related field.
Responsibilities:- Visual Merchandising and General Admin Tasks:
- Perform visual merchandising to maintain an attractive and organized store layout.
- Handle general administrative tasks to ensure the smooth running of daily retail operations.
- Lifestyle Product Promotion:
- Promote BMW lifestyle products, including apparel, accessories, travel gear, and collectibles.
- Assist customers in selecting products that meet their needs and preferences.
- Collaborate with cross-functional teams to drive sales growth and achieve business objectives.
- Support social media, digital marketing efforts and online store content planning and creation, search engine marketing, email marketing etc.
- Stay up to date with industry trends, competitor activities and market adjustments.
- Sales and Inventory Management:
- Manage inventory levels to ensure the availability of popular items.
- Process sales transactions accurately and efficiently.
- Regularly work with merchandise in the store and warehouse.
- Unload and unpack merchandise, ensuring proper inventory management.
- Customer Transactions and Invoicing:
- Manage customer transactions and invoicing as part of routine store duties.
- Ensure accuracy and efficiency in processing sales.
- Customer Service Excellence:
- Deliver excellent customer service to maximize repeat sales.
- Build and maintain strong relationships with customers, ensuring they feel valued and comfortable.
- Encourage customers to provide feedback through dealership surveys to drive continuous improvement.
- Handle and resolve customer complaints professionally and effectively.
- Customer Communication:
- Call customers to inform them of parts arrivals and schedule appointments for service.
- Provide timely and accurate information to customers regarding their orders and service status.
- Retail Audit Assistance:
- Assist in conducting regular retail audits to ensure compliance with company standards and identify areas for improvement.
- Maintain accurate records and reports of audit findings.
- Aftersales Frontline Standards:
- Ensure the aftersales frontline environment is conducive and adheres to BMW's Retail.Next standards.
- Collaborate with the aftersales team to enhance customer service and operational efficiency.
- Event Support and Participation:
- Support the planning and organization of retail marketing events and customer activations.
- Assist in executing events to enhance customer engagement and brand loyalty.
- Participate in and support dealership events and promotions to enhance customer engagement.
- Represent the BMW brand at lifestyle and community events.
- Previous experience in luxurious automotive retail, customer service, or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Passion for luxury brands and automotive products.
- Proficiency in using retail management systems and software.
- High attention to detail and organizational skills.
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