Lifestyle Boutique Executive

6 days ago


Singapore TRANS EUROKARS PTE LTD Full time
Job Description

The TRANS EUROKARS PTE LTD is seeking an experienced Lifestyle Boutique Executive to join their team in a dynamic and customer-focused role.

This position requires an individual with a passion for luxury automotive products, excellent communication skills, and the ability to provide exceptional retail experiences. The ideal candidate will have previous experience in luxurious automotive retail, customer service, or a related field.

Responsibilities:
  • Visual Merchandising and General Admin Tasks:
    • Perform visual merchandising to maintain an attractive and organized store layout.
    • Handle general administrative tasks to ensure the smooth running of daily retail operations.
  • Lifestyle Product Promotion:
    • Promote BMW lifestyle products, including apparel, accessories, travel gear, and collectibles.
    • Assist customers in selecting products that meet their needs and preferences.
    • Collaborate with cross-functional teams to drive sales growth and achieve business objectives.
    • Support social media, digital marketing efforts and online store content planning and creation, search engine marketing, email marketing etc.
    • Stay up to date with industry trends, competitor activities and market adjustments.
  • Sales and Inventory Management:
    • Manage inventory levels to ensure the availability of popular items.
    • Process sales transactions accurately and efficiently.
    • Regularly work with merchandise in the store and warehouse.
    • Unload and unpack merchandise, ensuring proper inventory management.
  • Customer Transactions and Invoicing:
    • Manage customer transactions and invoicing as part of routine store duties.
    • Ensure accuracy and efficiency in processing sales.
  • Customer Service Excellence:
    • Deliver excellent customer service to maximize repeat sales.
    • Build and maintain strong relationships with customers, ensuring they feel valued and comfortable.
    • Encourage customers to provide feedback through dealership surveys to drive continuous improvement.
    • Handle and resolve customer complaints professionally and effectively.
  • Customer Communication:
    • Call customers to inform them of parts arrivals and schedule appointments for service.
    • Provide timely and accurate information to customers regarding their orders and service status.
  • Retail Audit Assistance:
    • Assist in conducting regular retail audits to ensure compliance with company standards and identify areas for improvement.
    • Maintain accurate records and reports of audit findings.
  • Aftersales Frontline Standards:
    • Ensure the aftersales frontline environment is conducive and adheres to BMW's Retail.Next standards.
    • Collaborate with the aftersales team to enhance customer service and operational efficiency.
  • Event Support and Participation:
    • Support the planning and organization of retail marketing events and customer activations.
    • Assist in executing events to enhance customer engagement and brand loyalty.
    • Participate in and support dealership events and promotions to enhance customer engagement.
    • Represent the BMW brand at lifestyle and community events.
    Qualifications:
    • Previous experience in luxurious automotive retail, customer service, or a related field.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
    • Passion for luxury brands and automotive products.
    • Proficiency in using retail management systems and software.
    • High attention to detail and organizational skills.
    Estimated Salary: $80,000 - $100,000 per annumBenefits include health insurance, retirement plan, and paid time off


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