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Customer Service Representative Digital Channels
1 week ago
Our team provides expertise and services for digital channel fulfilment within the bank's Group Technology and Operations (T&O).
We offer a dynamic environment that supports development and recognizes achievements.
Key Responsibilities- Handle customer enquiries and issues, providing solutions and accurate information.
- Perform follow-up to ensure resolution within agreed timeframes.
- Communicate and co-ordinate with internal stakeholders to resolve customer issues.
Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate customers on product and system navigation.
Assist with IDEAL forms enquiries/clarifications/rejections.
Requirements- Customer-centric, minimum 2-3 years in Call Centre environment.
- Effective communicator, able to work independently strategically.
- Good knowledge of Corporate Products advantageous.
- Able to manage multiple projects simultaneously.
