Customer Service Representative

6 days ago


Singapore Porsche Asia Pacific Pte Ltd Full time
Company Overview:
Porsche Singapore Pte Ltd is a trailblazer in the automotive retail industry, committed to creating new customer-centric experiences through digital solutions and transforming brand experiences in Singapore from 2023 onwards.

The company was founded on the guiding principles of Ferry Porsche, who set out to build his dream car. Today, we continue to follow this vision, striving for excellence in every aspect of our business.

Job Description:
We are seeking an experienced Customer Experience Specialist to join our Marketing team. The successful candidate will be responsible for delivering exceptional customer service across various communication channels, including online chat, social media, inbound and outbound calls, and emails.

The ideal candidate will have excellent verbal, written, and interpersonal communication skills, as well as proficiency in Microsoft Office applications. They will also be able to perform rotating shift work, including public holidays and weekends.

Responsibilities:
- Deliver professional, prompt, and best-in-class service experience to customers
- Handle customer interactions, including processing, coordinating, and following up on requests and queries
- Investigate complex cases or complaints and provide resolutions
- Log all queries and requests into the Porsche inhouse system and update the status and resolution on a timely basis
- Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database

Requirements:
- At least 2 years of working experience in a customer service role
- Excellent verbal, written, and interpersonal communication skills and telephone etiquette
- Proficient in Microsoft Office applications
- Ability to perform rotating shift work, including public holidays and weekends

Benefits:
Porsche Singapore Pte Ltd offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

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