IT Technical Support Specialist
6 days ago
THONG SIEK FOOD INDUSTRY PTE LTD is a leading food processing company that offers a wide range of products and services.
Job Title: Helpdesk SupportJob SummaryWe are seeking an experienced IT Technical Support Specialist to join our team. The ideal candidate will have a strong background in helpdesk support, troubleshooting, and technical assistance. They will be responsible for providing technical support to end-users, resolving issues, and ensuring seamless system performance.
Responsibilities- Technical Support: Provide remote and on-site technical assistance to end-users using various systems, including ERP Systems (NAV), Matching Systems, Mobile Systems (MSO / MVS / WMS), Portal Systems, and Reporting Systems.
- Error Resolution: Diagnose and resolve errors and issues related to IT devices, software, and network connectivity.
- Documentation: Record and maintain accurate documentation of technical assistance provided, including training manuals for new and updated software and hardware.
- Inventory Management: Perform PR and PO/inventory documentation recording, deploy IT-related devices, and perform weekly backup images.
- Ticketing System: Respond to incident requests/enquiries/solutions via email under ticketing systems or phone.
- Education: Diploma with at least 1 year of helpdesk experience.
- Skills: Hands-on experience in Basic Active Directory, Microsoft OS, and Microsoft Office 365; ability to multitask, work effectively as a team player, and independently in a fast-paced environment.
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