Strategic Client Partnerships Manager

1 week ago

Singapore beBeeCustomerSuccess Full time $60,000 - $80,000
Drive Customer Success

Our company empowers B2B marketers to connect with the right buyers at the right time through powerful audience insights, omni-channel digital activation, and actionable analytics.


The Role

As a strategic Customer Success Manager, you will play a pivotal role in building strong client relationships, driving engagement, and delivering measurable success across a diverse portfolio.


Your Responsibilities
  • Develop and nurture long-term partnerships with clients by deeply understanding their goals and delivering real impact.
  • Lead customer satisfaction initiatives, retention strategies, and growth opportunities by identifying upsell and cross-sell possibilities.
  • Manage onboarding processes, oversee campaign execution, and provide ongoing account management to ensure seamless delivery.
  • Create and deliver timely reports - weekly, monthly, and post-campaign - and translate performance data into actionable recommendations.
  • Collaborate with clients to develop detailed account and success plans that anticipate and address evolving needs.
  • Act as a trusted advisor, helping clients innovate, exceed objectives, and achieve best-in-class marketing outcomes.

Your Qualifications
  • 3+ years of experience in Customer Success, Account Management, or Client Services.
  • Knowledge of digital media and marketing is highly valued.
  • Excellent organisational skills, prioritising multiple projects and meeting deadlines effectively.
  • Strong communication and interpersonal skills to build rapport at all levels.
  • A proven track record in driving customer satisfaction, retention, and growth.
  • Problem-solving skills with a proactive, solutions-first mindset.
  • A self-starter with a growth mindset, intellectually curious, and eager to learn.
  • A team player who thrives in collaborative environments.
  • High attention to detail and analytical skills.
  • Proficiency in CRM systems (HubSpot preferred), Google Drive, Slack, MS PowerPoint, and Excel.

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