Enterprise System Support Specialist
6 days ago
Job Description
As an Enterprise System Support Specialist, you will play a crucial role in ensuring the smooth operation of our production systems. Your primary responsibility will be to provide timely and effective resolution to production issues reported by users or detected by monitoring systems.
You will analyze the issue, perform impact analysis, and suggest a workaround solution to recover the service. Additionally, you will be responsible for following up, tracking, updating, and closing problem, preventive, and enquiry cases in a timely manner.
One of your key objectives will be to anticipate system abnormalities and specify monitoring requirements to prevent issues from occurring. You will also conduct application capacity planning and performance tuning to ensure optimal system performance.
To achieve these goals, you will work closely with various teams within internal IT, Business Units/Operations, and external vendors. Effective communication and interpersonal skills are essential for this role.
Requirements
- Up to 10 years of IT experience, with at least 5+ years focused on Channels and Payment applications in banking/financial services industry.
- Detailed knowledge of G3 (Instant Fund Transfer), Internet Banking, Equity markets, Financial Markets products, and Order Management Flows.
- Proficiency in 3-tier architecture applications, including L2 support, and ability to understand application architecture and interfaces.
- Familiarity with Java technology and WebLogic/Websphere/JBoss, .NET technology and Microsoft IIS, Linux/UNIX, Windows Server, MS SQL, Oracle database, and good interpersonal skills.
- Required to work on shifts on a rotational basis to provide 18x7 support with 2 days off, working 9 hours per shift.
Location
The work location is in Cyberjaya.
Compensation
We offer a competitive salary package, estimated to be around RM240,000 annually, depending on qualifications and experience.
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