Interoperability Solutions Manager

1 week ago

Singapore beBeeBlockchain Full time $80,000 - $120,000
Customer Success Specialist

About this role

This is a highly sought-after opportunity to join a fast-growing blockchain interoperability company as a Customer Success Specialist. In this key role, you will drive the success and satisfaction of our partners, customers, and ecosystem participants.

Your primary objective will be to onboard, adopt, retain, and expand our users across various projects, developers, and enterprises. This requires a strong understanding of blockchain technology, including smart contracts, tokenomics, oracles, DeFi, Layer 1 and 2 protocols, and zero-knowledge proofs.

You will collaborate closely with cross-functional teams such as Product, Engineering, Marketing, and Business Development to enhance our offerings and contribute to long-term ecosystem growth. Your customer-centric mindset, technical acumen, and passion for innovation will make you an invaluable asset to our team.

Key Responsibilities:
  • Act as the primary point of contact for users, partners, and ecosystem participants to ensure smooth onboarding, integration, and ongoing engagement.
  • Develop strong relationships with key stakeholders by understanding their goals and aligning our solutions accordingly.
  • Drive adoption of Polyhedra's interoperability solutions across projects, developers, and enterprises.
  • Proactively identify challenges and provide strategic solutions to maximize retention and satisfaction.
  • Collaborate with Product, Engineering, and Marketing teams to develop educational resources, best practices, and technical documentation.
  • Empower partners and users by participating in training sessions, webinars, and workshops.
  • Track and analyze engagement metrics to optimize user experience and drive continuous improvements.
Requirements:

The ideal candidate will possess a strong understanding of blockchain technology and have at least 2 years of experience in Customer Success. Proficiency in AI tools for customer insights and analytics, AI-driven CRM platforms for partner engagement, and AI-powered tools for technical documentation and training are essential.

Able to leverage AI for personalized customer success strategies and familiar with AI-powered tools for technical documentation and training. Experience using AI to optimize onboarding and adoption workflows is also beneficial.

What You Will Gain:
  • A unique opportunity to work with cutting-edge blockchain technology and contribute to its growth.
  • Opportunities to develop your skills in customer success, AI, and blockchain.
  • A collaborative and dynamic work environment.
  • Competitive compensation and benefits package.

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