Global Workplace Leader

7 days ago

Singapore beBeeWorkplace Full time $90,000 - $120,000
Job Description

We are seeking a skilled and experienced individual to fill the role of Workplace Services Manager. In this position, you will play a crucial part in creating an exceptional workplace experience for our employees.

You will be responsible for leading and coaching a global team, managing day-to-day operations, and ensuring smooth functioning of our facilities.

  • Deliver outstanding hospitality and customer service to our employee communities.
  • Own the workplace operations communication strategy and channels used to share local information and updates with employees.
  • Produce playbooks and guidelines to support new ways of working and change management.
  • Work closely with the Events team to support organizing our annual company event Mission Days.
  • Accountable for delivering robust facilities management processes and ensuring our properties are well maintained with minimal downtime.
  • Develop and schedule proactive building infrastructure and equipment maintenance programs to ensure fully operational spaces.
  • Ensure timely resolution of workplace helpdesk requests submitted by employees and meet service levels.
  • Coordinate periodic review and revision of documents, lease information, asset registers, and floor plans to ensure they are up-to-date.
  • Manage budgets for the office, including forecasting expenditure, expense/invoice approvals, budget variance, accruals, and reconciliations as necessary.
  • Oversee workplace vendors and landlords, including negotiating commercial terms, performance reviews, contract, and relationship management.
  • Explore opportunities for cost optimization and global vendor rationalization to achieve Mission Zero.
  • Identify key risks, create, and oversee the execution of action plans to correct issues and mitigate risks.
  • Develop standard operating procedures aimed at achieving operational excellence.
  • Establish, monitor, analyze, and report internal metrics, OKRs, and KPIs to evaluate trends, apply corrective actions, and establish alignment with strategic or tactical Workplace initiatives.
  • Work closely with the Workplace H&S Specialist in APAC to support the execution of programs relating to Environmental Health & Safety initiatives to ensure compliance with local laws and codes.
  • Ability to plan and set up office spaces with a focus on scalability, ensuring the environment supports future team growth, evolving organizational structures, and aligns with long-term business objectives.
  • Ensure the Workplace Operations Team remains optimally sized and skilled to support Wise.
  • Hire and onboard members of the Workplace Operations Team, ensuring they have the tools and training necessary to succeed in their roles.
  • Act as a role model and promote industry best practices to your team around workplace experience, hospitality, operations, and events.
  • Partner with internal teams such as IT, AV, Physical Security, People Partners, and People Operations to drive collaboration, problem-solving, and communications.
  • Collaborate cross-functionally with Workplace Projects and Safety sub-teams to provide support and input on projects and initiatives.
  • Promote workplace sustainability, provide energy consumption reporting, and help us achieve our goal of net zero carbon.
  • Input into half-yearly planning and OKRs for the Global Workplace Team.
  • Network with other workplace professionals to identify new industry best practices and assess their suitability for Wise and our culture.

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